Reviewing Camera Status and Sitecloud Service Plan Details
- Log into SiteCloud.
2. On the VIEW page, expand the signal and battery section.
- The Battery/Network Status screen contains important information about the battery, internet signal strength, SiteCloud service plan, and camera.
- Description – Information entered in the Description section of the Configure Camera page shows here.
- Next Update – This line tells how long it will be until the camera connects to Sensera Systems. This will be 5 seconds typically when the camera has not had a new command issued to it for 60 minutes, the “heartbeat” will go to every 5 minutes.
- Power –
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- Battery Level shows the amount of battery life the camera had at the last time the camera connected to our servers.
- The rest of the details are primarily used for troubleshooting by our Support Team.
- Network –
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- The Gear icon opens a new window for connecting the camera to Wi-Fi.
- Network Type tells whether the camera is connected to the internet via a mobile data plan or onsite Wi-Fi.
- Network Name tells the name of the Wi-Fi network that the camera is using, or it tells the type of mobile network it is using.
- Signal tells how strong the network was the last time the camera connected to our servers.
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- Account –
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- Service Plan shows the amount of data purchased per month for this camera or indicates that the service plan is for a Wi-Fi only connection.
- Service Start Date is the day that service started for the camera with the most recent purchase.
- Service End Date is the day that the service plan is scheduled to end. For customers paying monthly, this will say “Recurring.”
- Current Usage tells the amount of data that has been used so far in the month.
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- Node –
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- The Serial # tells the number of the camera.
Tip: Telling our Support Team the last 4 characters of the serial number is the fastest way for our team to get to your camera to help you.
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- The Serial # tells the number of the camera.
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- Current Month Mobile Data Usage gives a quick visual way to check on the amount of data used so far during the month.
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Tip: Managing your data usage helps to avoid overage charges.
